Customer Service Practitioner Apprenticeship

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LOCATION & START DATE
Cornwall College Camborne - as required
Cornwall College St Austell - as required
LEVEL
Level 2 Levels Explained
DURATION
12 Months (Minimum) - 18 Months
LEARNING AREA
Business School Find out more
ATTENDANCE
Work-based

Customer Service Practitioner Apprenticeship

Customer Service is the human element of any business delivering products or services to customers. Whilst a strong, recognisable brand and having unique selling points is important, it’s professional staff delivering on brand promises that brings the organisation’s values, policies and procedures to life, bringing customers back time and time again… Happy customers leads to successful business!

If you enjoy variety, like people and would enjoy the challenge of dealing with different situations every day, then a Customer Service Practitioner apprenticeship would be a perfect choice for you… not only will you ‘earn while you learn’ in a vibrant, customer-facing environment in the real world, but you will gain professional skills and an internationally recognised qualification to support your future…

Whether new to the role or seeking to develop your practice, a Customer Service Practitioner apprenticeship, supported by tutors who have recent industry experience, can take you in any direction – business to business, business to customer, retail, sales or hospitality. If you enjoy interacting with people then ‘the world really is your oyster!’

What you will learn

A variety of skills to help you in the workplace, such as:

Influencing skills
organisation and time management
Dealing with conflict and challenge
Self-development and self-awareness
Understanding your organisation
Effective communication skills teamwork
Customer experience
In addition to this core apprenticeship, we also offer additional qualifications to allow you to develop a particular specialism in the business world that will help your organisation. These can include short courses* in:

Finance
Learning and development
Social media
Digital marketing
Health and safety
Marketing
Web design
e-Commerce
HR

Entry requirements

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. You will need English and maths GCSEs at grade 3, plus any criteria specific to you employer. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Progression

The Level 3 Business Administration Apprenticeship, there will may also be a new Customer Service Apprenticehip available at the time you complete this course (these new programmes are still being developed in partnership with industry and awarding bodies).

Cornwall College Camborne

Cornwall College Camborne

Our Camborne campus has served as a vocational training hub for nearly a century. The iconic Tamar tower and the ‘big top’ that covers our construction and engineering provision, are landmarks known throughout the area. This legacy, combined with an exciting modernisation programme, has made Cornwall College Camborne the home of cutting edge facilities, dynamic learning experiences and fantastic student spaces. Open and modern learning areas, electric vehicle training labs, esports gaming facilities, chill out areas, an award-winning restaurant and plenty more besides, makes this the perfect place to have your #careercollege experience.


Cornwall College St Austell

Cornwall College St Austell

Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond. There’s exciting plans ahead as well, so make sure Cornwall College St Austell is home to your #careercollege experience.


A variety of skills to help you in the workplace, such as:

Influencing skills
organisation and time management
Dealing with conflict and challenge
Self-development and self-awareness
Understanding your organisation
Effective communication skills teamwork
Customer experience
In addition to this core apprenticeship, we also offer additional qualifications to allow you to develop a particular specialism in the business world that will help your organisation. These can include short courses* in:

Finance
Learning and development
Social media
Digital marketing
Health and safety
Marketing
Web design
e-Commerce
HR

Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. You will need English and maths GCSEs at grade 3, plus any criteria specific to you employer. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

The Level 3 Business Administration Apprenticeship, there will may also be a new Customer Service Apprenticehip available at the time you complete this course (these new programmes are still being developed in partnership with industry and awarding bodies).

Cornwall College Camborne

Cornwall College Camborne

Our Camborne campus has served as a vocational training hub for nearly a century. The iconic Tamar tower and the ‘big top’ that covers our construction and engineering provision, are landmarks known throughout the area. This legacy, combined with an exciting modernisation programme, has made Cornwall College Camborne the home of cutting edge facilities, dynamic learning experiences and fantastic student spaces. Open and modern learning areas, electric vehicle training labs, esports gaming facilities, chill out areas, an award-winning restaurant and plenty more besides, makes this the perfect place to have your #careercollege experience.


Cornwall College St Austell

Cornwall College St Austell

Set at the top of St Austell, with incredible views over the bay, our campus boasts ground-breaking facilities and exceptional student spaces. The Keay Theatre area plays host to our famous Altitude Dance Academy and performing arts, while our award-winning student restaurant Cloisters is recognised as one of the best in the country. Brand new electric vehicle training labs set within our modern construction and engineering buildings showcase just some of the incredible opportunities for people in St Austell and beyond. There’s exciting plans ahead as well, so make sure Cornwall College St Austell is home to your #careercollege experience.


Dates & Locations

Apprenticeship
  • Location - Cornwall College Camborne
  • Start Date - As required
  • Apply Now

  • Location - Cornwall College St Austell
  • Start Date - As required
  • Apply Now
PLEASE NOTE - This offering has been cancelled until further notice.
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Course Code 13043-CAM-00, 10174-STA-00

Fees apply to adults and HE students only. Only the most common fees scenario is shown. Actual fees may vary depending on your personal situation. Please contact us for further information.

Courses listed on this website are indicative of the subject, nature and level of study. The College reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.

Customer Service Practitioner Apprenticeship Level 2 Cornwall College CamborneCornwall College St Austell Apprenticeship, CustomerServicePractitioner, BusinessSchool